It's like a building where all the pieces are on fire': A Twitter engineer says the layoffs have created chaos and Elon Musk walks around the office with 2 bodyguards

Elon Musk became Twitters CEO in October, and in a matter of months, made drastic changes. He sacked scores of employees including top executives and the team responsible for policing the service for inappropriate and abusive content or accounts. Employees who stayed at the company had to work crazy schedules and in some cases, cater to Musks whims such as  his desire to give his own tweets more visibility.

Twitter has had more frequent technical glitches in recent weeks, and it has become a breeding ground for fake accounts and bots. The platform is also increasingly becoming home to trolling and hateful content and theres nobody taking care of it, an engineer at the company told BBC. 

For someone on the inside, its like a building where all the pieces are on fire, one unidentified Twitter employee told BBC as part of an investigation published Monday. 

The employee revealed the San Francisco-based social media company is in a state of chaos and many of the people in charge of creating and maintaining its security features that curbed 60% of Twitters trolling, have been fired. 

When you look at it from the outside the facade looks fine, but I can see that nothing is working. All the plumbing is broken, all the faucets, everything, the employee said. Since Twitter is short staffed, employees on other teams are forced to pile on additional tasks that arent under their remit.

A totally new person, without the expertise, is doing what used to be done by more than 20 people, the employee told BBC. That leaves room for much more risk, many more possibilities of things that can go wrong.

Even on the content safety front, many features meant to protect users no longer work like they did before Musk became chief twit because there is no one assigned to them. 

Lisa Jennings Young was the head of Twitters content design, responsible for introducing safety features that guarded users from hateful content, when she was laid off after Musks acquisition. Her team members, all of whom were fired since Musks takeover, had designed the nudge feature that alerted users if their posts included trigger words or hateful language.

Overall 60% of users deleted or edited their reply when given a chance through the nudge, Jennings Young told the BBC. But now, things are different. 

Theres no-one there to work on that at this time, she said. 

Amid the disorderly environment, the Twitter employee who said the company was on fire, told the BBC that when Musk is in the office he always has two bodyguards with him like in a Hollywood movie. They escort him everywhereincluding to the restroom. 

Twitter did not immediately return Fortunes request for comment. Musk and Twitter did not reply to the BBCs investigation, but Musk tweeted a response to the original story.