UFB Direct is a branchless bank headquartered in San Diego, California. The bank is a division of the better-known Axos Bank, and it offers a limited selection of products that currently includes a savings account, money market account, and mortgages. The bank does not offer a basic checking account, which can be an issue for some consumers.
UFB Direct also provides a suite of convenient mobile banking options including mobile deposits, transfers, bill paying and account balance review. Customers can also access UFB accounts for free via a network of 91,000 ATMs across the country. The banks operating hours are 9 a.m. to 5 p.m. Monday through Friday pacific standard time.
All rates and fees are current as of November 2, 2022 and are subject to change.
UFB Direct offerings
UFB Direct offers just a handful of banking productsan Elite Savings and Elite Money Market account. It does not currently offer checking accounts or certificates of deposit (CDs).
High-yield savings account
UFB Elite Savings: UFBs Elite Savings account lets customers grow their money without being impacted by fees or minimum opening deposit requirements. In addition, your account comes with a complimentary ATM card and access to a nationwide network of ATMs.
- APY: 3.16%
- Fees: No maintenance or service fees
- Minimum deposit requirement: $0
Additional benefits associated with the Elite Savings include free transfers between direct deposit accounts, online banking access and the ability to use SMS messaging to access account features.
Money market accounts
UFB Elite Money Market: The Elite Money Market comes with 24/7 account access and digital banking tools.
- APY: 3.16%
- Fees: $10 per month if balance drops below $5,000
- Minimum deposit to open: $5,000
Some of the additional features associated with Elite Money Market accounts include the ability to use your phone to make mobile deposits, and similar to the Elite Savings, this accounts features can also be accessed using SMS messaging.
Other services UFB Direct offers
UFB Banks financial products beyond its high-yield savings and money market account remain limited, though the bank does offer a variety of mortgages. The bank provides options for those seeking to buy a home, refinance, or open an home equity line of credit. The mortgage options include:
- Conforming mortgage loans: UFB Directs conforming loans are available for up to $647,200 or higher in some cases. They can be used by first-time homebuyers, repeat purchasers, and those seeking to refinance. Loan requirements include good to excellent credit and easy to document income.
- Non-conforming loans: Designed for those who need to borrow more than $647,200. These loans offer low interest rates and $0 lender fees.
- FHA loans: The FHA loans allow for down payments as low as 3.5%. In addition lower credit scores are accepted and there are flexible qualification guidelines.
- Portfolio loans: The Portfolio loan program provides loans from $500,000 to $30 million. It also features expanded guidelines, interest-only options and is open to non U.S.-resident applicants.
- VA loans:The VA mortgages from UFB Direct do not require down payments, have limited closing costs and flexible qualification guidelines.
- Jumbo/Super Jumbo loans: Mortgages that cover large loan amounts of $30 million or more, UFB Directs Jumbo and Super Jumbo loans include underwriting flexibility, interest-only options and up to 90% financing on purchasing loans.
- Home equity loans/home equity lines of credit: UFB Direct offers home equity loans, HELOCs and cash-out refinancing with no limits on how the money can be used.
- Small balance commercial real estate lending: These loans are designed for mortgage brokers and commercial real estate investors seeking to purchase properties throughout the United States.
The UFB Direct platform and customer support
UFB Direct has a well-developed online presence and mobile banking options for customers, as well as a variety of convenient customer service, support features and communication options.
Most notably, UFB offers a mobile banking app. Checks can be deposited using the UFB Direct app and customers can also check their account balances, transfer funds and pay bills using the platform. Accounts can be accessed 24/7 via the mobile app.
In addition, the banks customer service representatives can be reached via a chatbot available through UFBs online banking platform and 24-hours a day via the customer service line at 1.877.472.9200. Secure messages can also be sent directly to bank representatives through the online banking platform.
Pros and cons of UFB Direct
UFB Direct is a small, online-only bank with just a few products at the moment. Here are some of the pros and cons of their financial products.
Pro: Competitive interest rates. UFB Directs Elite Savings and Elite Money Market accounts offer a high 3.16% interest rate.
Pro: No fees on savings account. The Elite Savings doesnt have any maintenance fees or service fees.
Pro: Array of customer service options. The bank offers numerous ways to get in touch including via chat bot, direct phone call and secured online direct messaging.
Pro: Mobile banking. UFB Directs well-developed mobile banking app makes it easy and convenient to access account information and deposit checks.
Con: Limited account options. The bank only offers two types of accounts at the momenta high-yield savings and a money market account. It does not offer a basic checking, or CD.
Con: Steep minimum balance for money market account. In order to avoid the $10 service charge on the money market account you must maintain a $5,000 balance.
Con: Entirely online. UFB Direct is a branchless back, which can be a drawback for some people.
Frequently asked questions
Who owns UFB Direct?
UFB Direct, is a division of Axos Bank. A financial services company that provides nationwide banking services, Axos opened in 2000.
Is UFB Direct a real bank?
Yes. UFB Direct is an online-only bank. It offers deposit accounts such as high-yield savings and money market accounts. It also offers mortgages.
Where is UFB Direct located?
The companys headquarters are in San Diego, California. Local customers are welcome to visit the bank there.
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